First let’s un-pack the expression "Complex Problem Solving" - What are complex problems and how do they differ from simple, complicated, or chaotic problems? How should our approach differ depending on the kind of problem we face?
Second, what does it mean to solve a problem? We’ve all had the satisfaction of identifying the best solution to a challenge, followed shortly by the disappointment of the solution never getting implemented. How do we involve the implementers in the design of their solution so that change really happens?
We work with some of the most complex and demanding companies in the world, as well as other global actors like UNICEF, Oxfam, and OECD, to align large, heterogeneous groups of stakeholders in understanding and solving their own problems themselves. Rather than a consulting approach in which a solution is proposed from ‘outside’ the system, we facilitate the discovery of solutions inside the system, ensuring that the real changemakers are the protagonists of their own complex problem solving activities.